Release Highlights – 16th May 2025

🚫 Block Messages to Opted-Out Recipients
Automatically block messages to opted-out contacts so your team avoids compliance issues and saves time fixing failed sends. Converse Desk now blocks messages to opted-out contacts and alerts you instantly, making outreach smoother and risk-free.
✅ Instantly blocks outgoing messages to opted-out contacts—no manual checks needed
📣 Real-time visual alerts in the interface when a recipient has opted out
👤 Especially useful for: Compliance Managers, Admins monitoring opt-outs, and Agents handling high-volume outreach.
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🔔 Stay Updated with Real-Time Notifications (Conversive)
Avoid delayed responses and missed opportunities while staying on top of every conversation. Get real-time alerts as soon as your team receives new messages or assignments without switching tabs.
✅ Receive instant alerts for:
📩 New messages, complete with previews and contact details, so you always know what’s waiting.
👥 Message assignments that show both the sender and the new assignee, helping avoid confusion or delays.
🕒 A clearly organized feed with timestamps and visual icons to help you prioritize quickly.
👁️‍🗨️ Mark what you've seen as read, either one at a time or all in one click.
👤 Great for: Busy Agents and Team Leads who need to stay on top of conversations in real time.
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🚀 Two-Way RCS Messaging via Nexmo is Now Available in Conversive and SMS-Magic
You can now send and receive rich RCS messages through Nexmo within Conversive and SMS-Magic. Whether you're running a campaign or handling customer support, create high-impact conversations using images, videos, quick replies, and more. Everything happens in your customer’s default messaging app with no extra downloads.
What you can do:
📥 Receive and reply to incoming RCS messages in your Conversive inbox for real-time, two-way communication
🖼️ Send rich content like images, videos, and PDFs from Converse Desk or Campaigns for more engaging messaging
🎛️ Guide conversations with quick replies and interactive buttons that drive faster responses
📲 Reach customers in their native messaging apps, removing friction and improving open rates
🧩 Unify channels by managing SMS, RCS, and more from one central inbox for smoother workflows
👥 Perfect for teams using Nexmo who want to create seamless, branded messaging experiences across marketing and support.