Changelog
Follow up on the latest improvements and updates.
RSS
Our brand-new
Inbound Campaigns
feature lets businesses capture leads and inquiries instantly through custom keywords
and QR codes
via WhatsApp or SMS.How It Works:
📌 Businesses generate a unique keyword (e.g., JOB123) or a scannable QR code.
📌 Customers see the keyword or QR code in ads, promotions, or social media.
📌 They either text the keyword or scan the QR code to engage.
📌 Conversive automatically adds them as a contact and tags them accordingly.
📌 Businesses can trigger automated workflows like responses, profiling, or follow-ups.
Why You’ll Love It:
✔
Frictionless Engagement
– Customers can connect via text or a simple scan.✔
Automated Lead Capture
– No manual work—contacts are added and tagged instantly.✔
Seamless Follow-Ups
– Trigger pre-set workflows for faster responses and conversions.✔
Secure & Scalable
– Ensures efficient, reliable, and well-organized customer interactions.Start using
Inbound Campaigns
today and transform customer engagement! 🚀To get this feature, please email us at care@beconversive.com
improved
Salesforce
Smoother Onboarding & Upgrades on AppExchange
We’ve streamlined installing/upgrading SMS Magic on Salesforce from AppExchange.
For existing users:
One-click upgrades
Update SMS Magic Converse directly from AppExchange. Your configurations (templates, automations) and integrations stay intact.
For new users:
- Auto-populated setup: Salesforce org details (email, permissions) auto-fill to create your SMS Magic account.
- Fewer installation errors:Validates admin permissions upfront to block mid-install “access denied” errors.
- Environment selection:Choose your Salesforce environment upfront to avoid accidental test data or untested configurations in Prod.
- Guided troubleshooting:Detects conflicts (existing installs, wrong data center) and redirects you—no dead ends.
- 15 free messaging credits + 1 number:To help you start testing immediately post-install.
Check out this step-by-step video guide to help you get started quickly.
For detailed documentation visit this link.
improved
Salesforce
Saas
Zoho
Mobile application
HubSpot
Conversive
View Incoming WhatsApp Locations in the Converse Desk
We’re making it easier for businesses to receive and act on customer-shared locations via WhatsApp! With this update, locations shared by customers will now be
captured and displayed seamlessly
within the Converse Desk interface, enabling teams to respond faster and provide better support.What’s New?
✅ Receive and view customer-shared locations from WhatsApp in Converse Desk.
✅ Locations appear with an embedded map for quick access.
✅ Supports both direct location shares and map links for easy navigation.
This enhancement ensures that businesses can engage with customers more effectively, especially for location-based services like appointment scheduling, order deliveries, and on-site support.
Start using this feature today and improve your customer conversations! 🚀
improved
Salesforce
Saas
Conversive
Now Supporting Shortened URL Tracking in SFMC with Seamless Sync!
Marketers using Salesforce Marketing Cloud (SFMC) can now track and sync shortened URL performance effortlessly through direct integration.
What’s New?
✅
Track Shortened URLs
– Capture customer interactions on shortened links automatically.✅
Seamless SFMC Sync
– Sync tracking data into custom objects for improved reporting.✅
Deeper Campaign Insights
– Gain better visibility into engagement and conversions.✅
Easy Sync Management
– Control sync settings with a simple UI toggle.This update empowers SFMC users with enhanced tracking, streamlined reporting, and better campaign analytics. 🚀
Business users can now seamlessly access and map analytics dashboards in Conversive based on their license and user roles.
🔹 What’s New?
✅
Expanded Dashboard Access
– All Conversive accounts now have mapped analytics access✅
User-Based Mapping
– Dashboards assigned based on license plans and roles✅
Updated Dashboard Names
– Campaign Analytics Dashboard → Campaign DashboardAgent Productivity Dashboard → Agent Dashboard
✅
Improved Reporting & Insights
– Monitor performance with structured data accessThis update ensures better visibility and tracking for campaigns, agent performance, and automation insights. 🚀
improved
Salesforce
Zoho
Conversive
Enhanced Delivery Reports & Incoming API for 8x8 Connect & Bandwidth
We’re excited to introduce an important update to our Delivery Reports (DLR) and Incoming API to streamline message delivery and tracking for 8x8 Connect and Bandwidth users.
What’s New?
More Reliable Message Tracking
: Businesses can now get real-time insights into message delivery and response statuses.Improved API Efficiency:
A cleaner webhook structure means fewer integration complexities for your team.Seamless Transition
: If you’re already using Bandwidth, nothing changes for you—just the added benefit of enhanced reliability.Stay tuned for more updates as we continue to enhance your messaging experience!
new
Salesforce
Saas
Zoho
Conversive
Manage WhatsApp Templates Directly in SMS Magic and Conversive
Users can now create, update, and manage WhatsApp templates directly inside their SMS Magic/Conversive portal.
With explicit status labels (“Approved,” “Pending,” “Rejected”) on both the Template List and Details pages, users will know which templates are ready to use and which need to be optimized for Meta compliance.
To enable WhatsApp Template Management for your org, contact us at care@screen-magic.com
MTM Template Support in Guided Flows for WhatsApp
You can now trigger Guided Flows using WhatsApp templates to re-engage contacts past their 24-hour expiration window.
Personalizable Guided Flows
Dynamic merge fields are now available in Guided Flows, so messages can automatically include contact data (e.g., contact name, email) from Audience Manager.
To create your own Guided Flows, contact us at care@beconversive.com
new
improved
Salesforce
Saas
SMS Magic Updates: Campaign Manager Add-on, Faster Automations & Mandatory Approvals for URL/Numbers
Campaign Manager as an Add-on
You now have the flexibility to install the SMS Magic Campaign Manager when installing SMS Magic Converse package (v1.72 onwards) on your Salesforce orgs.
Improved Messaging Automation Execution Time
We have introduced a dedicated task worker and API upgrades to deliver faster responses for automated messaging workflows.
Approval Needed for Sending Messages with URLs and Numbers
For trial customers, SMS Magic Support approval is now required before they can send messages with URLs or phone numbers, as carriers often flag these elements as high-risk.
Edit Contacts from Inbox
Users can now edit contact names directly in the inbox, ensuring records are accurate and current.
Add Notes to Contacts in Audience Manager
Audience Manager now has a text field that supports text up to 2000 characters, allowing you to store notes or descriptions against contact info in one place. Learn more about contact fields in Audience Manager.
Load More
→