If you’re already engaging customers on LINE, sending campaigns is now quicker, clearer, and free from distractions.

Your LINE campaigns still deliver — now they do it faster, cleaner, and with zero fuss.

Check out this step-by-step video guide to help you get started quickly.

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Check out this step-by-step video guide to help you get started quickly.

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Evaluating our platform is now a team sport. Your trial plan includes , so your whole team can explore, test, and collaborate with .

🗑️

Maintain a clutter-free workspace by easily removing draft automation use cases you no longer need.

✅ — your message templates stay safe and intact while only drafts are deleted.

Check out this step-by-step video guide to help you get started quickly.

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💬

You can now do more with LINE inside Conversive — from launching campaigns to sending personalized templates, all backed by your CRM data.

✅ Deliver more personalized messages, reach the right contacts, and manage all your channels effortlessly from one place.

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🚀

The visual builder for conversational automations is now out of beta and fully rolled out within the Automation Library.

✅ Design and launch automation journeys faster — now with a smoother, more visual experience.

Check out this step-by-step video guide to help you get started quickly.

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🔐

Authorized users in Converse Desk now get real-time, seamless visibility into sensitive message content — while staying fully informed about what recipients will actually see.

✅ This update empowers your team to handle sensitive conversations with greater confidence, accuracy, and security.

Check out this step-by-step video guide to help you get started quickly.

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🗂️

Gain more control, transparency, and flexibility with enhanced campaign approval workflows — designed to help teams launch campaigns confidently and on time.

✅ These enhancements improve team coordination, reduce errors, and ensure every campaign meets your standards before going live.

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✍️

We’ve simplified the phone number input field in the “New Message” action to make sending messages faster and error-free.

✅ A thoughtful enhancement that boosts speed, accuracy, and confidence in every message you send.

🕓

Customer-facing teams using Conversive on ActiveCampaign can now view complete message history — including SMS and WhatsApp — right on the contact detail page. This update brings full visibility into past conversations, helping teams engage with more context and confidence.

✅

💬 : Displays all messages sent and received via Conversive.

🔄 : Includes sender, receiver, timestamps, and message channel (SMS/WhatsApp).

📡 : Automatically reflects the latest interactions.

🔍 : Shows “No messages found yet” when no history exists.

👤 :

Sales and marketing professionals using Conversive on ActiveCampaign who need clear, centralized access to all customer conversations.

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🧪

Testing automations, messages, and templates just got safer. Admins, QA teams, and end users can now switch from their live Production environment to a Sandbox — using the same credentials — to test freely without risking real data.

✅ :

🔄 : Now available directly in the Production UI.

🆕 : Sandbox is auto-created with the same license, roles, and permissions.

🧩 : Admins decide which users get access to the Sandbox.

🚫 : Core platform configurations are disabled or view-only.

🔐 : All Sandbox data is kept completely separate from Production.

🏷️ : The Sandbox is clearly marked to avoid confusion.

👤

Admins and QA teams managing tests, and end users validating workflows — without touching live customer data.

Check out this step-by-step video guide to help you get started quickly.

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🕒

A top customer request, now available in Conversive and SaaS.

Managing message timing just got a whole lot easier. Business users can now define working hours, schedule holidays, and control when messages are sent — all tailored to time zones, shifts, and regional needs.

✨ :

✅

🌐

Assign your local time zone during setup — Conversive auto-converts to UTC behind the scenes, ensuring messages go out exactly when intended.

📅

Create holiday lists (e.g., Diwali, Independence Day, Christmas) to automatically pause messaging. Holiday schedules override regular business hours, so you’re always covered.

🧠

Campaigns now respect your business hours — ensuring messages are delivered when customers are most likely to engage. Global brands can send based on each customer’s local time zone.

🛠

👤 :

Global teams, campaign managers, customer support, and anyone who wants more precise, automated control over when messages go out.

🌳

Build end-to-end, error-free automation faster. With Tree View in Flow Builder, you can visually preview your entire conversation flow and understand branching logic at a glance. This makes it easy to spot errors, understand logic paths, and fine-tune engagement before going live.

✅ Visualize your entire conversation logic instantly with a clean tree structure

🔍 Gain complete visibility into every message, input, API, and decision point

🌿 Identify key flow elements like start/end points and lead captures at a glance

🔄 See how your flow adapts across SMS, WhatsApp, and Webchat in real time

🧠 Review faster, reduce errors, and confidently go live—even with complex flows

Admins and Flow Designers managing multi-channel conversations at scale.

Check out this step-by-step video guide to help you get started quickly.

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🛡️

Stay audit-ready while keeping conversations intact. New admin controls make it easy to mask, recover, and monitor sensitive data across every messaging channel, ensuring secure operations in regulated industries.

🔐 Granular access controls let you grant or revoke recovery rights by user or role—so you're always in charge.

🧩 Regex-based masking that automatically detects and masks sensitive data like medical records, case IDs, account numbers, and more.

📨 Cross-channel coverage that applies masking across outgoing, incoming, and web chat messages, wherever conversations happen.

🧵Maintain flow and context by retrieving masked data only necessary.

📋 Transparent tracking that logs every masking and recovery action with a full audit trail.

📦 Compliance-ready protection with built-in masking, encrypted storage, and secure recovery options.

Admins, Compliance Officers, and teams in healthcare, finance, or education managing regulated data.

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🚀

We recently rolled out — bringing richer, more dynamic conversations to your customer communication. Business users and admins can configure everything directly from the , with clear guidance built into the flow.

:

🔌 Choose Nexmo as your RCS provider

🔐 Authenticate securely using your Nexmo API credentials

📞 Select and activate your RCS number from the available options

📶 Check real-time connection status (e.g., Connected)

💬 Start using your active RCS sender ID in Campaigns, Converse Desk, and Automation

👤: Business users, messaging admins, and marketers looking to launch RCS messaging quickly, without any back-and-forth.

📎

Now you can enable or hide the attachment button based on your business rules, customer journey design, or compliance requirements.

✅ Show or hide the attachment option directly from the UI

🙈 Remove distractions or reduce data-sharing risks by hiding the icon

📎 Enable uploads when it enhances customer interactions

🎯 No impact on other WebChat features—everything else stays seamless

Built for admins managing a webchat experience that aligns with industry regulations, brand UX, or user intent.

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🔗

Conversive and the SMS Magic portal now supports HubSpot custom objects—so you can pull in the right fields, personalize with deeper relationships, and streamline workflows.

🔄 Auto-resolve contact details from linked objects when fields are missing

🧩 Use fields across both custom and standard HubSpot objects

💬 Insert these values into messaging templates, campaigns, and automations

🎯 Personalize at scale, even with complex object relationships like Member → Owner → Email

Marketing, sales, and service teams looking to elevate their outreach with better segmentation and precision targeting.

Check out this step-by-step video guide to help you get started quickly.

🔘

Enhance your CRM-fueled conversations with greater flexibility. SmartPing now supports up to 10 customer-facing buttons in WhatsApp message templates, making every message more informative, interactive, and outcome-driven.

✅ Reduce customer effort by offering multiple next steps in a single message

✅ Orchestrate richer lifecycle messaging across campaigns, support, and automated flows

✅ Drive faster resolution and operational efficiency across journeys

👤 Designed For: Marketing, support, and automation teams using CRM-triggered automation to engage customers on WhatsApp

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🧩

Maintain momentum and never miss a message. Conversive’s Web Extension gives agents instant access to their CRM-native conversational workspace, helping them manage inquiries in real-time without tab switching or workflow disruption.

✅ Improve response speed and agent productivity

✅ Support AI-assisted response management directly from your browser

✅ Minimize distractions and keep teams focused on high-impact work

👤 Designed For: Agents and operations teams who need fast, streamlined access to customer interactions

💬

Meet your customers where they already are – on one of the world’s most popular messaging apps. With LINE now integrated, your team can connect faster, support smarter, and build trust in real-time.

✨ – Instantly view and reply to LINE messages from Converse Desk

⚡ – Go live on LINE in just a few clicks

🚨 – Get instant alerts for any setup issues

🔁 – Manage multiple LINE accounts with ease

🙋‍♂️ that want to deliver instant, on-channel support without switching tools

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🎤

Add warmth, clarity, and context to every customer interaction. With support for voice notes in Conversive, your team can build trust, explain complex issues faster, and connect more personally on WhatsApp and RCS.

🎙️ before sending, so every message hits the right note

🎧 within the app – no downloads, no delays

❌ – full control at your fingertips

📏 – with smart checks to ensure messages go through smoothly

🙋‍♀️ — like support escalations, sales follow-ups, or onboarding walkthroughs

Check out this step-by-step video guide to help you get started quickly.

🚫

Automatically block messages to opted-out contacts so your team avoids compliance issues and saves time fixing failed sends. Converse Desk now blocks messages to opted-out contacts and alerts you instantly, making outreach smoother and risk-free.

✅ Instantly blocks outgoing messages to opted-out contacts—no manual checks needed

📣 Real-time visual alerts in the interface when a recipient has opted out

👤 Especially useful for: Compliance Managers, Admins monitoring opt-outs, and Agents handling high-volume outreach.

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🔔

Avoid delayed responses and missed opportunities while staying on top of every conversation. Get real-time alerts as soon as your team receives new messages or assignments without switching tabs.

✅ Receive instant alerts for:

📩 New messages, complete with previews and contact details, so you always know what’s waiting.

👥 Message assignments that show both the sender and the new assignee, helping avoid confusion or delays.

🕒 A clearly organized feed with timestamps and visual icons to help you prioritize quickly.

👁️‍🗨️ Mark what you've seen as read, either one at a time or all in one click.

👤 Great for: Busy Agents and Team Leads who need to stay on top of conversations in real time.

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🚀

You can now send and receive rich RCS messages through Nexmo within Conversive and SMS-Magic. Whether you're running a campaign or handling customer support, create high-impact conversations using images, videos, quick replies, and more. Everything happens in your customer’s default messaging app with no extra downloads.

What you can do:

📥 Receive and reply to incoming RCS messages in your Conversive inbox for real-time, two-way communication

🖼️ Send rich content like images, videos, and PDFs from Converse Desk or Campaigns for more engaging messaging

🎛️ Guide conversations with quick replies and interactive buttons that drive faster responses

📲 Reach customers in their native messaging apps, removing friction and improving open rates

🧩 Unify channels by managing SMS, RCS, and more from one central inbox for smoother workflows

👥 Perfect for teams using Nexmo who want to create seamless, branded messaging experiences across marketing and support.

📎

Keep new conversations flowing seamlessly with file attachments. Now you can receive and share files directly from your Inbound Campaign Landing Page, making it easier than ever to engage users and capture necessary documents.

✅ Streamline intake with the ability to collect key documents like files

📁 Accepts PDF, DOC, DOCX, JPG, PNG, JPEG, MP4

👤 : Agents and Customer Support

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⚡

A faster, simpler way to get started with Zoho! Copy your app URL with just one click during setup, eliminating errors and saving time.

🚀 Get up and running quickly with fewer setup steps

👩‍💻 Reduce onboarding mistakes and minimize support needs

🧠 Save time for new users and admins alike

👤 : Admins, IT Teams, and New Users

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💬

Take your WhatsApp campaigns to the next level with dynamic, personalized messages that resonate with your audience.

📈 Increase engagement with custom, data-driven messages like appointment dates or names

🔄 Easily map fields during campaign setup for quick customization

👤 : Campaign Managers & Marketing Teams

Our brand-new feature lets businesses capture leads and inquiries instantly through and via WhatsApp or SMS.

📌 Businesses generate a unique keyword (e.g., JOB123) or a scannable QR code.

📌 Customers see the keyword or QR code in ads, promotions, or social media.

📌 They either text the keyword or scan the QR code to engage.

📌 Conversive automatically adds them as a contact and tags them accordingly.

📌 Businesses can trigger automated workflows like responses, profiling, or follow-ups.

✔ – Customers can connect via text or a simple scan.

✔ – No manual work—contacts are added and tagged instantly.

✔ – Trigger pre-set workflows for faster responses and conversions.

✔ – Ensures efficient, reliable, and well-organized customer interactions.

Start using today and transform customer engagement! 🚀

To get this feature, please email us at care@beconversive.com