📎

Now you can enable or hide the attachment button based on your business rules, customer journey design, or compliance requirements.

✅ Show or hide the attachment option directly from the UI

🙈 Remove distractions or reduce data-sharing risks by hiding the icon

📎 Enable uploads when it enhances customer interactions

🎯 No impact on other WebChat features—everything else stays seamless

Built for admins managing a webchat experience that aligns with industry regulations, brand UX, or user intent.

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🔗

Conversive and the SMS Magic portal now supports HubSpot custom objects—so you can pull in the right fields, personalize with deeper relationships, and streamline workflows.

🔄 Auto-resolve contact details from linked objects when fields are missing

🧩 Use fields across both custom and standard HubSpot objects

💬 Insert these values into messaging templates, campaigns, and automations

🎯 Personalize at scale, even with complex object relationships like Member → Owner → Email

Marketing, sales, and service teams looking to elevate their outreach with better segmentation and precision targeting.

Check out this step-by-step video guide to help you get started quickly.

🔘

Enhance your CRM-fueled conversations with greater flexibility. SmartPing now supports up to 10 customer-facing buttons in WhatsApp message templates, making every message more informative, interactive, and outcome-driven.

✅ Reduce customer effort by offering multiple next steps in a single message

✅ Orchestrate richer lifecycle messaging across campaigns, support, and automated flows

✅ Drive faster resolution and operational efficiency across journeys

👤 Designed For: Marketing, support, and automation teams using CRM-triggered automation to engage customers on WhatsApp

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🧩

Maintain momentum and never miss a message. Conversive’s Web Extension gives agents instant access to their CRM-native conversational workspace, helping them manage inquiries in real-time without tab switching or workflow disruption.

✅ Improve response speed and agent productivity

✅ Support AI-assisted response management directly from your browser

✅ Minimize distractions and keep teams focused on high-impact work

👤 Designed For: Agents and operations teams who need fast, streamlined access to customer interactions

💬

Meet your customers where they already are – on one of the world’s most popular messaging apps. With LINE now integrated, your team can connect faster, support smarter, and build trust in real-time.

✨ – Instantly view and reply to LINE messages from Converse Desk

⚡ – Go live on LINE in just a few clicks

🚨 – Get instant alerts for any setup issues

🔁 – Manage multiple LINE accounts with ease

🙋‍♂️ that want to deliver instant, on-channel support without switching tools

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🎤

Add warmth, clarity, and context to every customer interaction. With support for voice notes in Conversive, your team can build trust, explain complex issues faster, and connect more personally on WhatsApp and RCS.

🎙️ before sending, so every message hits the right note

🎧 within the app – no downloads, no delays

❌ – full control at your fingertips

📏 – with smart checks to ensure messages go through smoothly

🙋‍♀️ — like support escalations, sales follow-ups, or onboarding walkthroughs

Check out this step-by-step video guide to help you get started quickly.

🚫

Automatically block messages to opted-out contacts so your team avoids compliance issues and saves time fixing failed sends. Converse Desk now blocks messages to opted-out contacts and alerts you instantly, making outreach smoother and risk-free.

✅ Instantly blocks outgoing messages to opted-out contacts—no manual checks needed

📣 Real-time visual alerts in the interface when a recipient has opted out

👤 Especially useful for: Compliance Managers, Admins monitoring opt-outs, and Agents handling high-volume outreach.

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🔔

Avoid delayed responses and missed opportunities while staying on top of every conversation. Get real-time alerts as soon as your team receives new messages or assignments without switching tabs.

✅ Receive instant alerts for:

📩 New messages, complete with previews and contact details, so you always know what’s waiting.

👥 Message assignments that show both the sender and the new assignee, helping avoid confusion or delays.

🕒 A clearly organized feed with timestamps and visual icons to help you prioritize quickly.

👁️‍🗨️ Mark what you've seen as read, either one at a time or all in one click.

👤 Great for: Busy Agents and Team Leads who need to stay on top of conversations in real time.

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🚀

You can now send and receive rich RCS messages through Nexmo within Conversive and SMS-Magic. Whether you're running a campaign or handling customer support, create high-impact conversations using images, videos, quick replies, and more. Everything happens in your customer’s default messaging app with no extra downloads.

What you can do:

📥 Receive and reply to incoming RCS messages in your Conversive inbox for real-time, two-way communication

🖼️ Send rich content like images, videos, and PDFs from Converse Desk or Campaigns for more engaging messaging

🎛️ Guide conversations with quick replies and interactive buttons that drive faster responses

📲 Reach customers in their native messaging apps, removing friction and improving open rates

🧩 Unify channels by managing SMS, RCS, and more from one central inbox for smoother workflows

👥 Perfect for teams using Nexmo who want to create seamless, branded messaging experiences across marketing and support.

📎

Keep new conversations flowing seamlessly with file attachments. Now you can receive and share files directly from your Inbound Campaign Landing Page, making it easier than ever to engage users and capture necessary documents.

✅ Streamline intake with the ability to collect key documents like files

📁 Accepts PDF, DOC, DOCX, JPG, PNG, JPEG, MP4

👤 : Agents and Customer Support

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⚡

A faster, simpler way to get started with Zoho! Copy your app URL with just one click during setup, eliminating errors and saving time.

🚀 Get up and running quickly with fewer setup steps

👩‍💻 Reduce onboarding mistakes and minimize support needs

🧠 Save time for new users and admins alike

👤 : Admins, IT Teams, and New Users

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💬

Take your WhatsApp campaigns to the next level with dynamic, personalized messages that resonate with your audience.

📈 Increase engagement with custom, data-driven messages like appointment dates or names

🔄 Easily map fields during campaign setup for quick customization

👤 : Campaign Managers & Marketing Teams

Our brand-new feature lets businesses capture leads and inquiries instantly through and via WhatsApp or SMS.

📌 Businesses generate a unique keyword (e.g., JOB123) or a scannable QR code.

📌 Customers see the keyword or QR code in ads, promotions, or social media.

📌 They either text the keyword or scan the QR code to engage.

📌 Conversive automatically adds them as a contact and tags them accordingly.

📌 Businesses can trigger automated workflows like responses, profiling, or follow-ups.

✔ – Customers can connect via text or a simple scan.

✔ – No manual work—contacts are added and tagged instantly.

✔ – Trigger pre-set workflows for faster responses and conversions.

✔ – Ensures efficient, reliable, and well-organized customer interactions.

Start using today and transform customer engagement! 🚀

To get this feature, please email us at care@beconversive.com

We’ve streamlined installing/upgrading SMS Magic on Salesforce from AppExchange.

Update SMS Magic Converse directly from AppExchange. Your configurations (templates, automations) and integrations stay intact.

Check out this step-by-step video guide to help you get started quickly.

For detailed documentation visit this link.

We’re making it easier for businesses to receive and act on customer-shared locations via WhatsApp! With this update, locations shared by customers will now be within the Converse Desk interface, enabling teams to respond faster and provide better support.

✅ Receive and view customer-shared locations from WhatsApp in Converse Desk.

✅ Locations appear with an embedded map for quick access.

✅ Supports both direct location shares and map links for easy navigation.

This enhancement ensures that businesses can engage with customers more effectively, especially for location-based services like appointment scheduling, order deliveries, and on-site support.

Start using this feature today and improve your customer conversations! 🚀

Marketers using Salesforce Marketing Cloud (SFMC) can now track and sync shortened URL performance effortlessly through direct integration.

✅– Capture customer interactions on shortened links automatically.

✅ – Sync tracking data into custom objects for improved reporting.

✅ – Gain better visibility into engagement and conversions.

✅ – Control sync settings with a simple UI toggle.

This update empowers SFMC users with enhanced tracking, streamlined reporting, and better campaign analytics. 🚀

Business users can now seamlessly access and map analytics dashboards in Conversive based on their license and user roles.

✅ – All Conversive accounts now have mapped analytics access

✅ – Dashboards assigned based on license plans and roles

✅ – Campaign Analytics Dashboard → Campaign Dashboard

Agent Productivity Dashboard → Agent Dashboard

✅ – Monitor performance with structured data access

This update ensures better visibility and tracking for campaigns, agent performance, and automation insights. 🚀