Release Highlights – 6th Jun 2025

🔘 Create Smarter WhatsApp Experiences with SmartPing
Enhance your CRM-fueled conversations with greater flexibility. SmartPing now supports up to 10 customer-facing buttons in WhatsApp message templates, making every message more informative, interactive, and outcome-driven.
✅ Reduce customer effort by offering multiple next steps in a single message
✅ Orchestrate richer lifecycle messaging across campaigns, support, and automated flows
✅ Drive faster resolution and operational efficiency across journeys
👤 Designed For: Marketing, support, and automation teams using CRM-triggered automation to engage customers on WhatsApp
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🧩 Now Introducing: Conversive Web Extension for Faster Response Management
Maintain momentum and never miss a message. Conversive’s Web Extension gives agents instant access to their CRM-native conversational workspace, helping them manage inquiries in real-time without tab switching or workflow disruption.
✅ Improve response speed and agent productivity
✅ Support AI-assisted response management directly from your browser
✅ Minimize distractions and keep teams focused on high-impact work
👤 Designed For: Agents and operations teams who need fast, streamlined access to customer interactions