Release Highlights – 1st Aug 2025

🗑️ Clean Up with Confidence: Delete Unused Draft Automations
Maintain a clutter-free workspace by easily removing draft automation use cases you no longer need.
✅ Stay worry-free
 — your message templates stay safe and intact while only drafts are deleted.
Check out this step-by-step video guide to help you get started quickly. 
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💬 Now Available: Campaigns, Templates & CRM Integration for LINE
You can now do more with LINE inside Conversive — from launching campaigns to sending personalized templates, all backed by your CRM data.
Add LINE to your campaigns
 – Reach customers using CRM-mapped fields like line_id
Smarter contact matching
 – Map LINE user IDs to CRM records for accurate delivery
Build reusable templates
 – Create LINE templates with CRM merge fields for personalization
New in Converse Desk
 – Send LINE templates (text-only) in 1:1 conversations for faster replies
✅ Deliver more personalized messages, reach the right contacts, and manage all your channels effortlessly from one place.
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🚀 Conversation Flow Builder Now Available Across the Automation Library
The visual builder for conversational automations is now out of beta and fully rolled out within the Automation Library.
No more Beta restrictions
Streamlined, drag-and-drop experience for designing conversation flows
✅ Design and launch automation journeys faster — now with a smoother, more visual experience.
Check out this step-by-step video guide to help you get started quickly. 
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🔐 Smarter Access & Clarity for Masked Message Handling
Authorized users in Converse Desk now get real-time, seamless visibility into sensitive message content — while staying fully informed about what recipients will actually see.
Instant Access
: View unmasked sensitive data in real time, without needing to refresh.
Clear Recipient View
: Get notified when recipients receive masked messages, ensuring full transparency.
✅ This update empowers your team to handle sensitive conversations with greater confidence, accuracy, and security.
Check out this step-by-step video guide to help you get started quickly. 
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🗂️ Streamlined Campaign Approval for Faster, Safer Launches
Gain more control, transparency, and flexibility with enhanced campaign approval workflows — designed to help teams launch campaigns confidently and on time.
Submit & Review with Ease
: Creators can submit campaigns for approval; approvers can approve or reject with comments for clear collaboration.
Stay in the Loop
: Automated email alerts keep creators and admins informed at every step.
Track with Confidence
: Detailed audit logs offer full visibility into approval history and actions.
Flexible Workflow Settings
: Admins can turn approvals on or off directly from the settings panel.
Smart Holiday Handling
: Choose whether recurring campaigns send, skip, or reschedule on holidays — default is set to reschedule.
✅ These enhancements improve team coordination, reduce errors, and ensure every campaign meets your standards before going live.
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✍️ Clearer Message Creation with Improved Field Labels
We’ve simplified the phone number input field in the “New Message” action to make sending messages faster and error-free.
Clearer Field Labels
: Easily identify the correct input field — no more second-guessing.
Fewer Mistakes
: Reduces confusion and minimizes the risk of entering the wrong recipient details.
Optimized for Daily Use
: Enhancing efficiency and ease for agents working in Converse Desk.
✅ A thoughtful enhancement that boosts speed, accuracy, and confidence in every message you send.