new

improved

Saas

Conversive

Release Highlights – 18th Jul 2025

🕓
View Full Messaging History in ActiveCampaign with Conversive
Customer-facing teams using Conversive on ActiveCampaign can now view complete message history — including SMS and WhatsApp — right on the contact detail page. This update brings full visibility into past conversations, helping teams engage with more context and confidence.
What’s New:
💬
Conversation History Panel
: Displays all messages sent and received via Conversive.
🔄
Full Timeline
: Includes sender, receiver, timestamps, and message channel (SMS/WhatsApp).
📡
Real-Time Updates
: Automatically reflects the latest interactions.
🔍
Clean View
: Shows “No messages found yet” when no history exists.
👤
Ideal for
:
Sales and marketing professionals using Conversive on ActiveCampaign who need clear, centralized access to all customer conversations.
Screenshot 2025-07-10 at 5
Screenshot 2025-07-10 at 5
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🧪
Safe Testing Made Easy: Switch to Sandbox with Simulator App
Testing automations, messages, and templates just got safer. Admins, QA teams, and end users can now switch from their live Production environment to a Sandbox — using the same credentials — to test freely without risking real data.
What’s New
:
🔄
“Switch to Sandbox” Button
: Now available directly in the Production UI.
🆕
Instant Setup
: Sandbox is auto-created with the same license, roles, and permissions.
🧩
Controlled Access
: Admins decide which users get access to the Sandbox.
🚫
No Risk to Live Settings
: Core platform configurations are disabled or view-only.
🔐
Isolated Environment
: All Sandbox data is kept completely separate from Production.
🏷️
Visual Labeling
: The Sandbox is clearly marked to avoid confusion.
👤
Ideal for:
Admins and QA teams managing tests, and end users validating workflows — without touching live customer data.
Check out this step-by-step video guide to help you get started quickly.
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🕒
Smarter Business Hours & Holiday Scheduling Now in Conversive and Portal
A top customer request, now available in Conversive and SaaS.
Managing message timing just got a whole lot easier. Business users can now define working hours, schedule holidays, and control when messages are sent — all tailored to time zones, shifts, and regional needs.
What’s New
:
Set Weekly Business Hours
  • Define operating hours for each day of the week — ideal for teams with varied schedules.
  • Add multiple time slots (e.g., 9 AM–1 PM, 3 PM–6 PM) to reflect real-world breaks or shift changes.
  • Overnight operations? Cross-day support like 9 PM–6 AM is built in.
🌐
Smart Time Zone Handling
Assign your local time zone during setup — Conversive auto-converts to UTC behind the scenes, ensuring messages go out exactly when intended.
📅
Plan for Holidays in Advance
Create holiday lists (e.g., Diwali, Independence Day, Christmas) to automatically pause messaging. Holiday schedules override regular business hours, so you’re always covered.
🧠
Smarter Campaign Delivery
Campaigns now respect your business hours — ensuring messages are delivered when customers are most likely to engage. Global brands can send based on each customer’s local time zone.
🛠
More Flexibility and Control
  • Add or edit business hours and holidays anytime. 
  • Real-time validation prevents overlaps or conflicts.
  • Filters make it easy to manage regions in multi-country setups.
👤
Great for
:
Global teams, campaign managers, customer support, and anyone who wants more precise, automated control over when messages go out.